Refund policy

Every piece in the Blended by Kalana collection is handcrafted individually with intention and care. Because of the time, materials, and skill invested in each order, we do not accept returns, exchanges, or refunds for any reason once an order has been placed and confirmed.

• Change of mind or buyer's remorse after purchase
• Ordering the wrong size — our size guide is available before checkout
• Color or finish appearing different on your screen than in person — slight variation is natural to handmade pieces and screen calibration
• Receiving a piece that differs slightly from product photos — each item is made by hand and will have minor natural variation
• Gifting situations where the recipient does not want the item or it does not fit
• Purchasing without reading the product description, sizing guide, or this policy
• Deciding you no longer want the item after it has shipped

While all sales are final, we stand behind the quality of our craftsmanship. If your item arrives with a manufacturing defect — meaning a structural issue that existed before it was shipped — we will work with you toward a resolution. This is the only exception to our All Sales Final policy.

• Contact us at Blendedbykalana@gmail.com within 48 hours of confirmed delivery
• Include your order number in the message
• Submit clear, well-lit photos of the defective item
• Submit photos of the original packaging as received
• Describe the specific issue in detail

• Tarnishing, patina, or discoloration resulting from improper care or storage
• Damage from exposure to chlorine, bleach, harsh cleaning chemicals, or excessive moisture
• Damage from perfume, lotion, or beauty products applied directly to the metal
• Normal wear and aging over time
• Damage caused by the customer attempting to resize, bend, or alter the piece
• Damage caused by a third-party jeweler or repair service
• Minor size, texture, weight, or finish variation that is natural to handmade goods
• Stone discoloration or loosening resulting from chemical exposure or impact

Blended by Kalana is fully responsible for your order up until the moment it is dropped off with the shipping carrier and a tracking number is issued. Once your package is in the carrier's possession, all liability transfers to that carrier. What happens in transit is outside of our control.

• Packages delayed, lost, or damaged in transit by USPS, UPS, FedEx, or any other carrier
• Packages marked "Delivered" that you did not receive — including porch theft, misdelivery to a neighbor, or packages held at a facility
• Delays caused by weather events, natural disasters, carrier volume, or holidays
• Incorrect shipping addresses entered at checkout — please verify carefully before submitting
• Packages returned to sender due to an insufficient, incorrect, or undeliverable address — reshipment fees will apply
• Packages refused at delivery by the recipient
• International customs delays, fees, duties, or seizures (if applicable in the future)

• Use your tracking number to file a claim directly with the carrier
• Contact your local post office or carrier facility — "delivered" packages are often held there
• For USPS: file a Missing Mail search at usps.com
• If you purchased shipping insurance at checkout, file a claim through the insurer
• Check with neighbors and all household members before filing a claim

Because all pieces are handmade and all sales are final, ordering the correct size is entirely the customer's responsibility. A size guide is available on our website. We strongly encourage every customer to measure carefully before purchasing.

• Measure your finger at the end of the day — fingers are at their largest then
• Measure in warmer temperatures — fingers swell in heat and shrink in cold
• Wide or medium bands: size up half a size from your exact measurement
• Slim bands: size to your exact measurement
• If between two sizes, contact us before ordering — we can advise you

Every Blended by Kalana piece is made by hand, one at a time. No two pieces are identical. When you receive your piece, you may notice slight differences compared to product photography — this is expected, intentional, and not a defect.

• Finish texture — slight variation in surface polish or character
• Dimensions — differences of approximately 1mm or less in width or thickness
• Color tone — slight warm or cool shift in silver or gold tones depending on finishing
• Weight — pieces may feel slightly heavier or lighter depending on wire lot
• Photography — professional lighting, angles, and editing may present the piece differently than it appears in hand

These variations are the hallmark of handmade goods — and the reason no one else will have a piece exactly like yours. By placing an order, you acknowledge and accept this as part of purchasing handcrafted jewelry.

Orders cannot be cancelled once placed. If you contact us within 2 hours of placing your order, we will make every reasonable effort to accommodate a cancellation request — but this is not guaranteed and depends on production status.

Once an order has moved into production or packaging, it cannot be cancelled under any circumstances. Please review all details carefully before completing checkout.

If you have a concern about your order, please contact us directly before initiating any payment dispute or chargeback. We are a small, founder-operated business and we want the opportunity to resolve genuine issues fairly.

Filing a chargeback without first contacting Blended by Kalana is a violation of this policy. Every dispute will be responded to with full documentation including order confirmation, production records, tracking, and delivery confirmation.

For health and hygiene reasons, any item that has been worn cannot be returned, exchanged, or resold — regardless of the reason for the return request. This is standard practice across the jewelry industry and is non-negotiable.

If you receive an item and believe it has a defect, do not wear it. Contact us within 48 hours with photos before putting it on, so we can assess the issue properly. Wearing the piece, even once, disqualifies it from any defect resolution process.

All Blended by Kalana pieces are made with hypoallergenic, nickel-free materials — .925 sterling silver (including Argentium and Goldfield sterling) and 14k gold-filled. These materials are considered body-safe for the vast majority of wearers.

However, individual skin chemistry varies. Approximately 15–20% of people have sensitivities to metals beyond nickel, including reactions to copper alloys present in sterling silver or gold-filled. Blended by Kalana is not responsible for skin reactions, and allergic reactions do not qualify as a defect or grounds for a return.

• Review the material listed on the product page carefully
• Consult a dermatologist about your specific metal sensitivities
• Reach out to us with questions before ordering — we can advise on which metals are in each piece

Skin discoloration (green or darkened skin) from metal oxidation reacting with your skin's natural chemistry is also not a defect. It is a common reaction to certain metal alloys and is reversible with regular soap and water.

All discounted, promotional, or sale items are strictly final sale with zero exceptions. This includes items purchased with any discount code, during a promotional event, or marked down in price for any reason.

When purchasing as a gift, please confirm the recipient's ring size before ordering. The recipient not wanting the piece, not liking it, or it not fitting does not qualify for any exception to our All Sales Final policy.

If you accidentally place a duplicate order, contact us immediately. We will do our best to resolve it if production has not yet begun — but cancellation is not guaranteed.

Our pieces are designed and tested for everyday wear including water and sweat. However, damage resulting from pool or hot tub chlorine, bleach, professional cleaning products, perfume applied directly to metal, physical impact, or improper storage is not covered and does not qualify for any resolution. Care instructions are included with every order and available on our website.

Any piece that has been altered, resized, or repaired by a third party — including another jeweler — is no longer eligible for any defect resolution from Blended by Kalana. Third-party work voids any craftmanship consideration.

If your tracking shows "Delivered" but you cannot locate your package: check all entry points to your home, check with household members and neighbors, contact your local carrier facility, and file a claim with the carrier or your homeowner's/renter's insurance. Blended by Kalana cannot replace or refund items confirmed as delivered by the carrier.

For any future international shipping: import duties, taxes, customs fees, and any delays or seizures at customs are the sole responsibility of the buyer and are not grounds for a refund. Research your country's import policies before ordering.